Privacy policy

Privacy Policy

This Privacy Policy describes how schlosskunst.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Information You Provide Directly

We collect Personal Information that you voluntarily provide to us when you:

  • Create an account or sign up for our newsletter;
  • Place an order or make a purchase;
  • Contact our customer service team;
  • Participate in surveys, contests, or promotions.

This information may include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and browsing activity. This includes:

  • Device Information: Web browser version, IP address, time zone, cookie information, and the specific web pages or products that you view.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number associated with your order.

We collect this information using technologies such as cookies, log files, web beacons, tags, and pixels.

How We Use Your Personal Information

We use the Personal Information we collect for various business purposes, including:

  • Fulfilling Orders: Processing payments, arranging for shipping, and providing you with invoices and order confirmations.
  • Communication: Communicating with you about your order, responding to your inquiries, and providing customer support.
  • Screening for Risk: Screening our orders for potential risk or fraud.
  • Marketing and Advertising: Providing you with information or advertising relating to our products or services, where you have consented to receive such communications.
  • Site Optimization: Improving and optimizing our Site, generating analytics about how our customers browse and interact with the Site, and assessing the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Service Providers: We use third-party service providers to power our online store, process payments, and ship orders. These providers have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.

Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Order Information for our records unless and until you ask us to delete this information, or as required by law (for example, for tax and accounting purposes).

Your Rights

Depending on your location, you may have certain rights regarding your Personal Information, including:

  • The right to access the Personal Information we hold about you;
  • The right to request correction or deletion of your Personal Information;
  • The right to object to or restrict certain processing activities;
  • The right to data portability;
  • The right to withdraw consent at any time, where we rely on consent to process your information.

To exercise these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

We take reasonable precautions to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Site. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@schlosskunst.com.