Return policy

We are committed to ensuring your satisfaction with every purchase. To maintain high standards of service and product integrity, please review the following guidelines regarding our return policy.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be retained in its original packaging.

Return Timeframe

You have 30 days from the date of delivery to initiate a return request. Requests submitted after this period may not be accepted.

How to Initiate a Return

Please send an email to service@schlosskunst.com to obtain the return address and further instructions. Our team will guide you through the next steps to ensure a smooth process.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 days. The credit will automatically be applied to your original method of payment, depending on your bank or credit card company's processing times.

If you have any questions or require assistance, please do not hesitate to contact us at the email address provided above.